If you transferred assets from your D'CENT Wallet to an exchange but the deposit is not reflected,
please check the following steps to identify the issue.
[Check the Transaction Status in the D'CENT Wallet]
- Open the D'CENT app
- Go to [My Wallet tab] and select the account of the transferred coin
- In the account detail screen, check the transaction history
-
If the transaction status is marked as "Completed",
the transaction has been successfully sent on the blockchain.
For details on how to check your transaction history, refer to the User guide.
[Check the TXID and Sender Address]
If the transaction is marked as completed,
gather the following information and contact the exchange’s customer support.
- TXID (Transaction hash)
-
Sender address (your D'CENT Wallet address)
※ The TXID can be found in the detailed transaction view within the D'CENT app.
[Additional Notes]
- Each exchange may have different deposit processing times and policies.
-
Even after a transaction is confirmed on the blockchain,
it may take additional time for the exchange to process and credit the deposit. -
If the transaction has been successfully completed on the blockchain,
please check the deposit status directly with the exchange’s customer support.