The screen froze during the firmware update.

If the screen freezes or the process stops during a firmware update on your D'CENT Biometric Wallet,
please follow the steps below to force shut down the device and enter Bootloader Mode.

[How to Force Shut Down the Wallet]

1. Disconnect the Biometric Wallet from your PC
2. Press and hold the [Down (∨) button + Power button] together for more than 10 seconds
3. The device will power off forcibly

[How to Enter Bootloader Mode]

1. Press and hold the [OK button + Power button] together for more than 10 seconds
2. Once the wallet enters Bootloader Mode, reconnect it to your PC and try the firmware update again

[Still Not Working?]

If the issue persists, please record a video of the screen where the problem occurs
and submit it via 1:1 inquiry for further assistance.

Go to 1:1 inquiry

[User Guide]

• Go to Troubleshooting Guide