If your D'CENT Biometric Wallet is not recognized by your PC when you try to update the firmware, please check the following first:
[Requirements for firmware update]
✅ Firmware update is only possible on a computer running 64bit OS (Windows or Mac).
✅ The firmware update page must be opened in the Google Chrome browser.
✅ The USB cable you connect must be a data transfer cable.
(If your Biometric Wallet's charging port is Micro USB 5 PIN Type, we recommend using the USB cable included in the D'CENT package box)
✅ Make sure that the latest version of the D'CENT Bridge program is installed on your PC.
If you have checked all of the above and it is still not recognized, please refer to the following troubleshooting guide depending on your PC environment.
Go to the Troubleshooting Guide (Windows) >>
GO to the Troubleshooting Guide (Mac) >>
If the problem is still not resolved, please record the phenomenon as a video and send it to us through 1:1 inquiry along with your PC operating system information.