If you are using a Biometric Wallet, make sure that the D'CENT App and the Biometric Wallet are synchronized via Bluetooth.
Also, check if the network of the crypto asset sent from the exchange is the same network as the account you added to the D'CENT Wallet. If you sent it to a different network or a network that D'CENT does not support, you will not be able to see the asset.
🚨Example: MATIC coin is based on three networks: Ethereum (ERC20), Binance Smart Chain (BEP20), and Polygon (MATIC).
D'CENT is a decentralized wallet that provides a service to show your assets on the blockchain. In a decentralized wallet, you own all your assets and you have to manage them yourself.
If you have checked all of the above and you still cannot see your assets, please leave a question through 1:1 inquiry and we will help you after verification.
Please make sure to include the following items in your inquiry:
1. Which network did you send the coin from? Please confirm the exact coin name:
2. Where did you send the coin from and to? (e.g., from Binance to D'CENT):
3. TXID = Transaction hash (text, not screenshot, copy address):
4. Address of the sending wallet (text, not screenshot, copy address):
5. Attach a screenshot of the D'CENT Wallet receive screen
6. Attach a screenshot of the My wallet screen in the D'CENT App showing the coin