What does the error message "An error has occurred" during transaction submission mean?

D'CENT Wallet is a non-custodial wallet that securely stores your private keys,
allowing you to manage your blockchain assets directly.

The message “An error has occurred” appears when a transaction fails to be processed by the blockchain network due to network-related issues or other causes during the transaction submission process.

[Common Causes]

• Blockchain network congestion or temporary node failures
• Insufficient gas fees or incorrect fee settings
• Poor mobile data or Wi-Fi connection
• Issues on a specific blockchain network

[How to Troubleshoot]

• Completely close and reopen the D'CENT app
• Check your network connection (Wi-Fi or mobile data)
• Check if sufficient gas fees are available
• Retry the transaction with the same parameters

[If the Error Persists]

Please submit a 1:1 inquiry with the following information so we can assist you further:

Go to 1:1 inquiry

1. Coin name and D'CENT Wallet address (text, copy address):
2. Recipient's wallet address (text, copy address):
3. Screenshot of the screen showing the error message