If you submit an order cancellation request through 1:1 inquiry, we will promptly assist you with the cancellation.
To request an order cancellation, please fill out the following items in the inquiry form. Our representative will review your request and contact you.
- Order number:
- Orderer's name:
- Shipping address/contact number:
- Reason for cancellation:
The refund period varies depending on the payment method, and it may take up to 7 business days after the refund request is received. Please note that we will send a notification email to the email address you provided after the refund request is completed.
🚨Order cancellation is not possible after the order has been shipped (after the shipping label has been printed). If you wish to cancel an order after it has been shipped, please request a return after receiving the order.