You can request a cancellation by submitting a 1:1 inquiry.
[How to Request Order Cancellation]
Please submit a 1:1 inquiry with the following information:
- Order number:
- Orderer's name:
- Shipping address/contact number:
- Reason for cancellation:
Once received, our support team will review your request and contact you shortly.
[Refund Information]
- Refund processing times may vary depending on the payment method
- It may take up to 7 business days after cancellation is confirmed
- A confirmation email will be sent to the email address you provided once your refund has been processed
[Important Notes]
- Cancellations are not possible after shipment begins (after the shipping label has been printed)
-
If you wish to cancel an order after it has been shipped,
please request a return after receiving the order