D'CENT Biometric Wallet packages are shipped with security stickers attached to both sides and wrapped in a final layer of plastic wrap (security seal).
If the security stickers are broken and the plastic wrap is opened, it is possible that the package was opened during shipping. However, if the plastic wrap is not broken, it is likely that the security stickers were broken during shipping. In this case, you can use the wallet without worry.
If you are still unsure, please take a photo of the package and submit an inquiry through 1:1 inquiry A staff member will review your inquiry and contact you as soon as possible. Please include the following information in your inquiry:
- Order number
- Orderer's name
- Shipping address/contact number
- Photo of the package condition
[Normal Package Condition]
[Abnormal Package Condition]