Due to a functional issue with some Backup Card released before December 2022, we are providing a related notice via the D'CENT mobile app.
If you purchased a Backup Card after December 2022, there is no issue with its use. Please click the "Don't show again" button to close this notice popup.
If you purchased a Backup Card before December 2022, please check whether the security chip on your Backup Card is "Gold" or "Silver" in color.
(Refer to the image below)
If the security chip is gold, there is no issue with its use. However, if it is silver, please contact us through 1:1 inquiry with the following information to receive a replacement Backup Card.
- Purchaser Name:
- Order Number: (if available)
- Shipping Address/ Contact Information: