Exchanges manage XRP and XLM using a single address for each. This means that all users of the exchange are assigned the same address, and to differentiate between users, Destination Tag (XRP) or Memo (XLM) are used.
Therefore, when sending funds to an exchange, it is essential to include the Destination Tag (XRP) or Memo (XLM) for the deposit to be credited to your account correctly. If you do not include this information, your deposit may be lost
If you have sent funds without including the Destination Tag or Memo, you must contact the exchange with your transaction ID (TXID) to request assistance.
To find your Destination Tag (XRP) or Memo (XLM), please contact the exchange for instructions on how to find your Destination Tag (XRP) or Memo (XLM).
For more detail, please refer to the following Guides:
🚨Please note that D'CENT Wallet addresses do not have Destination Tag or Memo.