FAQ

Biometric Wallet

• How to do initial wallet setup?
• How to connect to Bluetooth?
• How many fingerprints can I register?
• How long does the battery last? How to charge the battery?
• Fingerprint authentication is not working properly.
• Fingerprint authentication keeps failing.

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All-in-One Card Wallet

• What is the All-in-One Card Wallet?
• What coins does the All-in-One Card Wallet support?
• PIN authentication says I have XX attempts remaining.
• What is the purpose of the Backup Card?
• Can I make payments with the All-in-One Card Wallet?
• Isn't the Backup Card recovery limit 10 times?

Coin Send / Receive

• I sent coins to D'CENT but they are not showing up.
• I see an “Invalid Address”, “Nonexistent Address”, or “Wrong Address” message when entering my D’CENT wallet address on an exchange
• I sent coins from my D’CENT Wallet, but the transaction is still showing as “Pending.”
• I sent money from D'CENT to an exchange, but it hasn't arrived yet.
• I sent a coin (token) supported by D'CENT, but it doesn't show up.
• I can't see the transaction history for Tron (TRX) and TRC20 tokens.

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Firmware Update

• How to update the firmware?
• Is it mandatory to update the firmware?
• Can I update the firmware through my phone?
• D'CENT Wallet is not recognized by my computer.
• The screen froze during the firmware update.
• My Biometric Hardware Wallet No Longer Shows My Balance After a Firmware Update

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DApp Browser (Discovery)

• How can I use DeFi or staking with D’CENT Wallet?
• How to Change the Account/Network for DApps in the Discovery tab
• Does D'CENT Wallet support NFTs?
• I can't see the NFTs I own.
• Dapp browser does not show a list on iPhone.
• How to use WalletConnect?

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PC Extension Program (D'CENT Wallet for Chrome)

• What is D'CENT Wallet for Chrome?
• Can I use D'CENT Wallet for Chrome on a public or company PC?
• Can D'CENT Wallet for Chrome be used as a standalone?
• Can I use D'CENT Wallet for Chrome on other browsers such as Microsoft Edge, Brave, or Safari?
• What happens to my assets and wallet information if I uninstall and reinstall the D'CENT Wallet for Chrome?
• Coins visible in the mobile app are not showing in D'CENT Wallet for Chrome

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Swap

• I haven't received my swapped coins
• The Swap Status Is Displayed as “Expired”
• A message says KYC is required when using a swap service.
• Why can’t I swap the coins or tokens I hold?

Wallet Management

• How to use my wallet when I change my phone?
• Can I use multiple Biometric hardware wallets with one phone?
• I performed a recovery, but I cannot see my assets.
• I bought a new Biometric Wallet after using the App Wallet.
• What is a mnemonic code?
• How is a recovery words(mnemonic code) generated?

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Supported Coins / Suggest coin to add

• How can I check which coins and networks D’CENT Wallet supports?
• Can I add a coin that is not in the list of supported assets of D'CENT Wallet?

Shipping / Exchange / Return

• I want to cancel my order.
• How do I return a product?
• How do I exchange a product?
• My order is missing an item.
• Can the product be shipped to my country?
• The sticker (seal) on the side of the box is damaged.

Others

• How to Contact D’CENT Support
• Are my assets stored on the D'CENT Wallet itself?
• The coin amount is displayed, but the price is 0.
• Can I Buy or Sell Coins in the D’CENT Wallet?
• Does the D'CENT manufacturer know the private keys of the hardware wallet?
• How many coins can I store on the D'CENT Wallet?

See all 16 articles