FAQ
Biometric Wallet
- How to do initial wallet setup?
- How to connect to Bluetooth?
- How many fingerprints can I register?
- How long does the battery last? How to charge the battery?
- Fingerprint authentication is not working properly.
- Fingerprint authentication keeps failing.
All-in-One Card Wallet
Coin Send / Receive
- How to Check WEMIX Coins Sent to the D'CENT Wallet via MetaMask
- I sent a coin (token) supported by D'CENT, but it doesn't show up.
- I sent coins to D'CENT but they are not showing up.
- I sent money from D'CENT to an exchange, but it hasn't arrived yet.
- What is the transaction fee (gas fee)?
- How to check if a transaction has been completed?
Firmware Update
- How to update the firmware?
- Is it mandatory to update the firmware?
- How to install the Bridge program?
- Can I update the firmware through my phone?
- D'CENT Wallet is not recognized by my computer.
- The screen froze during the firmware update.
DApp Browser (Discovery)
- Can I use DeFi services on D'CENT Wallet? (DApp service usage inquiry)
- How to change the Discovery Network?
- Does D'CENT Wallet support NFTs?
- I can't see the NFTs I own.
- Dapp browser does not show a list on iPhone.
- How to use WalletConnect?
Swap
Wallet Management
- How to use my wallet when I change my phone?
- Can I use multiple Biometric hardware wallets with one phone?
- I performed a recovery, but I cannot see my assets.
- I bought a new Biometric Wallet after using the App Wallet.
- What is a mnemonic code?
- How is a recovery words(mnemonic code) generated?
Supported Coins / Suggest coin to add
Shipping / Exchange / Return
Others
- The coin amount is displayed, but the price is 0.
- Are my assets stored on the D'CENT Wallet itself?
- Does the D'CENT manufacturer know the private keys of the hardware wallet?
- How many coins can I store on the D'CENT Wallet?
- Why is the price different from the exchange rate?
- What is a smart contract address?