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FAQ
Guidelines for Preventing Cryptocurrency Asset Fraud
Notice
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Biometric Wallet
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All-in-One Card Wallet
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Coin Send / Receive
- I sent a coin (token) supported by D'CENT, but it doesn't show up.
- I sent coins to D'CENT but they are not showing up.
- I sent money from D'CENT to an exchange, but it hasn't arrived yet.
- What is the transaction fee (gas fee)?
- How to check if a transaction has been completed?
- I sent an unsupported coin to D'CENT.
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DApp Browser (Discovery)
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Firmware Update
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Wallet Management
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Supported Coins / Suggest coin to add
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Shipping / Exchange / Return
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Others
- The coin amount is displayed, but the price is 0.
- Are my assets stored on the D'CENT Wallet itself?
- Does the D'CENT manufacturer know the private keys of the hardware wallet?
- How many coins can I store on the D'CENT Wallet?
- Why is the price different from the exchange rate?
- What is a smart contract address?
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Major Fraud Cases Reported to the D'CENT Customer Service Center