How do I exchange a product?

If you experience a defect, malfunction, or product issue while using your D'CENT Biometric Wallet,
you may be eligible for a replacement under our product warranty policy.

[D'CENT Biometric Wallet Warranty Period]

• 1 year from the date of purchase

[Exchange Conditions & Notes]

• If the product is found to be defective due to a manufacturing issue (not user damage),
  it will be replaced free of charge under warranty
• In case of consumer negligence or if the product is out of warranty, a fee may be incurred.

[How to Request a Replacement]

To request a replacement, please submit a 1:1 inquiry with the following information:

 Go to 1:1 inquiry 

1. Order number:
2. Orderer name:
3. Shipping address/contact number:
4. Reason for exchange:

Our support team will review your request and get back to you as soon as possible.