Logo
Suggest coin to add User Guide 1:1 Inquiry
English (US) 日本語 한국어
  1. D'CENT Wallet Help Center
  2. FAQ
  3. Wallet Management

Wallet Management

  • How to use my wallet when I change my phone?
  • Can I use multiple Biometric hardware wallets with one phone?
  • I performed a recovery, but I cannot see my assets.
  • I bought a new Biometric Wallet after using the App Wallet.
  • What is a mnemonic code?
  • How is a recovery words(mnemonic code) generated?
  • I lost my recovery words(mnemonic code).
  • Is the mnemonic code compatible with other wallets?
  • I want to delete unused coin accounts. I accidentally hide a coin account and now I cannot see my assets.
  • Can I use the Biometric Wallet on a computer?
  • I forgot my D'CENT App password.
  • How can I verify if my mnemonic code is correct?
  • I lost my Biometric hardware wallet.
  • I lost the charging cable for my Biometric Wallet. Can I use a different cable? (For Micro USB 5 PIN Type Biometric Wallet)
  • My Biometric hardware wallet won't turn on.
  • My Biometric hardware wallet keeps turning on and off (infinite boot loop).
Customer Center Operating Hours: Weekdays 10:00 AM ~ 5:00 PM (KST)
Lunch Break 12:30 PM ~ 1:30 PM (KST)
© 2025 IoTrust All rights reserved.
English (US) 日本語 한국어